Shipping policy
At Dream Heaven Beds, we aim to provide fast, safe, and reliable delivery for all orders.
Order Processing
-
Orders are processed within 1–3 business days after payment is confirmed.
-
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
-
Standard Delivery: 3–7 business days within [your country].
-
International Delivery: 10–21 business days (customs may affect timing).
-
Delivery times are estimates and may vary depending on courier and location.
Shipping Costs
-
Shipping fees are calculated at checkout based on location and order size.
-
We offer Free Shipping on orders above [insert minimum order value].
Order Tracking
-
Once your order ships, you will receive a tracking number via email/SMS.
-
You can track your order directly on the courier’s website.
Failed or Delayed Deliveries
-
Customers are responsible for providing the correct delivery address.
-
If a package is returned due to an incorrect address or failed delivery, additional shipping charges may apply.
-
We are not responsible for delays caused by customs, couriers, or unforeseen events.
Damaged or Lost Packages
-
If your order arrives damaged or is missing, please contact us within 48 hours with proof (photos and order number).
-
We will arrange a replacement or refund according to our Refund Policy.