Refund policy

1. 30-Day Money-Back Guarantee

We want you to love your purchase. If you’re not fully satisfied, you may request a return and full refund (excluding original shipping costs) within 30 days of delivery—as long as the item is unused, in its original packaging, and in sellable condition.

2. Non-Returnable Items

  • Vacuum-sealed products (e.g., mattresses, pillows) cannot be returned once unsealed for hygiene and safety reasons MayDream World.

  • Custom or made-to-order products are also non-returnable unless they arrive damaged or defective dreamlandbedz.co.ukdreamsworldbeds.co.uk.

3. Damaged or Incorrect Items

If you receive a defective or incorrect item:

  • Please notify us within 7 days of delivery with photos and a description.

  • We will promptly offer a free replacement or full refund, whichever you prefer.

4. Return Process

  1. Request Return: Contact our customer support at [support email]—include your order number and reason for return.

  2. Approval & Instructions: Once approved, we'll send return instructions and may provide a return shipping label if the issue is our fault.

  3. Ship Back: If the return is due to a change of mind, you’ll be responsible for return shipping.

  4. Inspection & Refund: After we receive and inspect the item, refunds will be processed to your original payment method within 5–10 business days.

5. Exchanges & Store Credit

  • Prefer something else? Approved returns can be exchanged for another item, subject to stock availability.

  • If you’d like store credit instead, we’ll issue it once we process your return.

6. Policy Updates

We may update this policy periodically. Any changes will be clearly posted here with the new effective date.